Most frequently asked questions
- If an item is out of stock online, can I still order it over the phone or by email?
We would prefer that you email.
- What is the returns and refund policy? –
Please see our terms and conditions section.
- How do I return items I’ve bought online? –
Please see terms and conditions section.
- How much does UK delivery cost and how long does it take? –
Please see Delivery Information.
- How long do I have to return an item? –
- What are the terms of your guarantees for electrical products? –
They all carry a manufacturer’s guarantee and it is our responsibility to assist you.
- I’ve found a product cheaper at another retailer but they’re out of stock. Will you agree to price match?
This is conditional on a customer being a loyal customer.
- Can I cancel an order online?
It can be cancelled before dispatch.
- Which payment options do you accept?
By card payment only
- I’ve reported an under-sale which you’ve honored. Why hasn’t the price changed on your website? –
Please see terms and conditions